Shipping policy
SHIPPING POLICY
At EaseMode Wellness, we are committed to delivering your order safely, discreetly, and efficiently. Please review our shipping policy below.
1. PROCESSING TIME
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
2. SHIPPING METHODS & DELIVERY TIME
We offer multiple shipping options:
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days
- Priority Shipping: 2-5 business days
Delivery times are estimates and may vary based on your location, customs clearance, and carrier performance.
3. SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
FREE SHIPPING: Orders over $59 USD qualify for free standard shipping to select regions.
4. INTERNATIONAL SHIPPING
We ship to over 40 countries worldwide. International customers are responsible for:
- Customs duties and import taxes
- Compliance with local laws and regulations
- Any additional fees imposed by customs authorities
We are not responsible for delays caused by customs inspections or clearance procedures.
5. DISCREET PACKAGING
Your privacy is our priority. All orders are shipped in:
- Plain, unmarked packaging with no product details
- Neutral sender information
- Secure, tamper-proof sealing
No one will know what's inside your package.
6. ORDER TRACKING
Once your order ships, you will receive:
- Tracking number via email
- Real-time tracking updates
- Estimated delivery date
You can track your order anytime through our website or the carrier's tracking portal.
7. DELIVERY ISSUES
If your package is lost, damaged, or delayed:
- Contact us within 7 days of the expected delivery date
- Provide your order number and tracking information
- We will investigate and resolve the issue promptly
For lost or damaged shipments, we will offer a replacement or full refund.
8. UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to:
- Incorrect address provided by customer
- Refusal to accept delivery
- Failed delivery attempts
You will be responsible for reshipping costs or may request a refund minus original shipping fees.
9. ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
10. CONTACT US
For shipping inquiries, please contact us at:
Email: hello@easemodewellness.com
Live Chat: Available on our website
Response Time: Within 24 hours