Shipping Policy
Shipping Policy - Global Discreet Delivery
At EaseMode Wellness, we understand the importance of privacy and discretion when it comes to adult wellness products. We ship to over 40 countries worldwide with 100% discreet packaging and complete confidentiality.
🌍 Shipping Coverage
We currently ship to the following regions:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Ireland, Portugal, Poland, Czech Republic, Greece
- Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, Thailand
- Middle East: United Arab Emirates, Saudi Arabia, Israel
- Latin America: Brazil, Argentina, Chile, Colombia
- Africa: South Africa
If your country is not listed, please contact us at support@easemodewellness.com to check availability.
📦 100% Discreet Packaging
Your privacy is our top priority. All orders are shipped with:
- ✅ Unmarked packaging - Plain boxes with no logos or product information
- ✅ Neutral sender name - Appears as "EM Distribution" or similar generic business name
- ✅ No product labels - No indication of contents on customs forms or shipping labels
- ✅ Privacy-sealed inner packaging - Products are individually wrapped inside the box
- ✅ Discreet billing - Credit card statements show a neutral merchant name
⏱️ Processing & Delivery Times
Order Processing: 1-2 business days (orders placed before 2 PM EST ship same day)
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5-8 business days | 2-4 business days |
| Canada | 7-12 business days | 4-7 business days |
| Europe (EU) | 10-15 business days | 5-8 business days |
| United Kingdom | 8-12 business days | 4-6 business days |
| Australia/New Zealand | 12-18 business days | 6-10 business days |
| Asia (Japan, Korea, Singapore) | 10-15 business days | 5-8 business days |
| Middle East | 15-20 business days | 8-12 business days |
| Latin America | 15-25 business days | 10-15 business days |
| Other Countries | 15-30 business days | Contact us |
Delivery times are estimates and may vary due to customs clearance, holidays, or local carrier delays.
💰 Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method (Standard or Express)
Free Shipping: Available on orders over $99 USD to select countries (US, CA, UK, EU, AU)
📍 Order Tracking
Once your order ships, you'll receive:
- Shipping confirmation email with tracking number
- Real-time tracking updates via our logistics partner
- Estimated delivery date
Track your order anytime at: My Account → Order History
🛃 Customs & Import Duties
Important: International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authority.
- These fees are not included in our shipping costs
- You are responsible for paying any customs charges
- Customs declarations are marked as "wellness products" or "personal care items"
- We comply with all international shipping regulations
Customs Delays: Some countries require additional inspection time. If your package is held at customs, please contact your local customs office.
🚫 Shipping Restrictions
Due to local regulations, we cannot ship certain products to specific countries or regions. Restricted items include:
- Battery-operated devices to certain countries with strict import regulations
- Specific materials banned by local customs authorities
If your order contains restricted items for your destination, we will contact you before shipping to offer alternatives or a refund.
📮 Delivery Issues
Lost or Stolen Packages:
- If tracking shows "delivered" but you haven't received your package, please check with neighbors or building management
- Contact us within 7 days of the delivery date for assistance
- We may require a police report for high-value orders
Damaged Packages:
- Inspect your package upon delivery
- If damaged, take photos and contact us within 48 hours
- We'll arrange a replacement or refund
Incorrect Address:
- Please double-check your shipping address before placing your order
- Address changes can only be made within 2 hours of order placement
- Reshipping fees apply for incorrect addresses provided by customers
🔄 Returns & Exchanges
For return shipping information, please see our Refund Policy.
📧 Contact Us
Questions about shipping? We're here to help!
- Email: support@easemodewellness.com
- Response Time: Within 24 hours (Monday-Friday)
Last updated: January 23, 2026